A database is required to install this script. If you have not setup a database yet, please do so prior to installing by following the steps in the database creation tutorial. Once you have setup a database, continue on with the tutorial below.
Download the latest version of HelpCenter Live from the HelpCenter Live Web site. Extract the file locally to your computer.
If safe_mode is enabled, change the following line to true in config.php:
Line 52: $conf['safe_mode'] = false;
Note:Unless a support ticket has been submitted to remove safe_mode, you will need to change the line above.
Create a folder on the server under httpdocs called support (or whatever you choose). Upload the contents to the folder you created. Change the permissions as follows:
config.php – 646
icons/ – 757
compile/ – 757
cache/ – 757
Run the setup by visiting http://www.example.com/support/setup/.
Note: replace example.com with your domain name (and support, if you named the folder something else).
Step 1 allows you to select your language.
Language: Select the language from the dropdown menu
Hostname: localhost (should work)
Database: database name
Username: database username
Password: database user password
Prefix: hcl_ (recommended)
Monitor Traffic: choose based on your desire (yes recommended)
Company Name: company name
Template: choose from the dropdown menu
Do you wish to install or upgrade: install
Step 4 will build the necessary tables. List are the database name and table prefix. Click Submit
Step 5 informs you to change the permission of config.php. Use the information provided in the security/cleanup section to provide the best security. After completed, click Continue
This step informs you the installation is complete. You also are provided with the default username admin and password admin.
Follow the security/cleanup section below and click the link to take you to the admin section http://www.example.com/support
After setup is complete, remove the following:
Also change the permission for config.php to 444, making it read-only.